Terms of Service

Effective date: October 28, 2026. Operator: AURIVA VENTURES LIMITED, Unit 119, LB/F., 8 Hysan Avenue, Causeway Bay, Hong Kong (Hong Kong Business Registration No. 75172137) ("TheyCall", "we", "us").

These terms govern your use of theycall.ai and of the TheyCall platform. Account holders also accept the role-specific terms and attestations shown in the platform at sign-up; if they conflict with these terms, the role-specific terms prevail.

1. The service

TheyCall is a pay-per-call marketplace. Advertising partners ("publishers") run approved ads with our tracking numbers; consumers dial those numbers; we route the call to a licensed insurance agent who pays per qualified call. The service is offered for the US market only.

2. Accounts

• You must be at least 18 and act for a business.
• Agents must hold the insurance licences required in each state where they take calls and keep their attestation accurate.
• Publishers must provide accurate business and tax information.
• You are responsible for activity on your account and for keeping your credentials secure.

3. Qualification, billing and payouts

• Qualification criteria are published in the platform before a campaign starts.
• Agents fund a wallet and are charged only for qualified, billable calls. Calls that do not meet the criteria are credited back.
• Publishers accrue payouts for qualified, billable calls. Payouts can be reversed for calls later found non-compliant or fraudulent.
• Payments are processed by Stripe. We do not store card numbers.

4. Compliance

• Publishers must run only approved ads, comply with the TCPA, the Telemarketing Sales Rule and state telemarketing laws, and never represent calls as unrecorded.
• Agents must deliver the recording disclosure, honor do-not-call requests, and comply with insurance and consumer-protection laws.
• Every billable call is recorded, as described in our Call Recording Policy.

5. Prohibited use

No fraudulent, incentivized or auto-dialed calls; no misleading ads; no resale or remarketing of consumer data; no attempt to disrupt or reverse-engineer the platform.

6. Suspension and termination

We may suspend or close an account that breaches these terms or the law. You may close your account at any time; amounts already earned or owed remain due.

7. Liability

The service is provided "as is". We do not guarantee a volume of calls or sales. To the extent permitted by law, our total liability is limited to the amounts you paid us, or we paid you, in the three months before the claim.

8. Privacy

Our Privacy Policy explains how we process personal data.

9. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and its courts have jurisdiction.

10. Contact

AURIVA VENTURES LIMITED, Unit 119, LB/F., 8 Hysan Avenue, Causeway Bay, Hong Kong. Email: contact@theycall.ai.